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    Technical Support

    Library
    Library

    Technical Knowledge Articles 

    Search our library of frequently asked questions.

    Video
    Video

    Training Videos

    Training and educating security professionals for over 50 years to help secure and create safer buildings.

    Call
    Call

    Call Our Technicians 

    Phone support is available Monday – Friday, 8 am to 5 pm Eastern. Call:  (800) 323-4576. Please be sure to select the correct prompt when calling to reduce hold times. We encourage callers to visit the Technical Knowledge Center to self-serve when possible.

    MyHBU
    MyHBU

    Downloads 

    Whether you need the latest firmware, marketing materials or security patch information for compliance, we’ve got it covered.